Exchange Policy

Effective Date: 02/03/2026

At Santi Homoeo, we ensure that every product is carefully packed and delivered. However, if there is an issue with your order, our exchange policy is outlined below.

---

1. Eligibility for Exchange

We offer exchange only in the following cases:

• Incorrect product delivered
• Product received in damaged condition

The product must be:

• Unused
• Unopened
• In original packaging

---

2. Exchange Request Timeframe

You must raise an exchange request within 48 hours of delivery.

Requests made after this period may not be accepted.

---

3. How to Request an Exchange

To initiate an exchange, please email us with:

• Your Order Number
• Photos of the product
• Photos of the packaging

Email: santihomeo@gmail.com

---

4. Exchange Process

Once your request is verified:

• We will arrange pickup (if available), or guide you on the return process
• The replacement product will be dispatched within 5–7 business days

---

5. Non-Exchangeable Cases

Exchange will not be applicable if:

• Product has been used or opened
• Exchange request is raised after 48 hours
• Damage caused due to misuse
• Incorrect address provided by customer

---

6. Availability of Replacement

If the requested product is unavailable:

• An alternative product may be offered, or
• A refund may be processed as per our Refund Policy

---

7. Contact Us

For exchange requests, please contact:

Email: santihomeo@gmail.com
Address:
#40-25-20/1, Patamata Lanka
Vijayawada, Andhra Pradesh – 520010