Refund Policy

Effective Date: 02/03/2026

At Santi Homoeo, we strive to ensure that our customers are satisfied with their purchases. Due to the nature of healthcare and homoeopathic products, we maintain a strict refund policy as outlined below.

1. Return Eligibility

We do not accept returns once the product has been opened or used.

Returns are only accepted if:

• The product received is damaged
• An incorrect item was delivered

2. Reporting an Issue

If you receive a damaged or incorrect product, you must notify us within 48 hours of delivery.

Please provide:

• Order number
• Photos of the damaged/incorrect product
• Packaging images (if applicable)

Requests made after 48 hours may not be accepted.

3. Refund Process

Once your request is reviewed and approved:

• The refund will be initiated within 5–7 business days
• The amount will be credited to your original payment method

Processing time may vary depending on your bank or payment provider.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• Product used or opened
• Incorrect shipping address provided by customer
• Delayed delivery due to courier issues
• Minor packaging damage without product damage

5. Cancellation Policy

Orders can be cancelled only before they are shipped.

Once the order is dispatched, cancellation will not be possible.

6. Contact Us

For refund requests or support, please contact us:

Email: santihomeo@gmail.com
Address:
#40-25-20/1, Patamata Lanka
Vijayawada, Andhra Pradesh – 520010